Refund policy

Welcome to GYMNEST. We strive to provide high-quality activewear and ensure customer satisfaction. Please read our Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

We accept returns only if:

The item received is damaged, defective, or incorrect.
The return request is submitted within 7 days of delivery.
The product is unused, unwashed, unworn, and in its original condition.
All original tags, packaging, and accessories are intact.

2. Non-Returnable Items

For hygiene and quality reasons, the following items cannot be returned:

Products that have been worn, washed, or altered.
Products without original tags or packaging.
Items purchased during clearance sales, special promotions, or marked as non-returnable.
Gift cards and promotional items.

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item:

Contact us within 48 hours of delivery.
Provide your order number and clear photos/videos of the product.
Our support team will review your request and provide further instructions.

4. Return Process

To initiate a return:

Email us at support@gymnest.com
Include:
- Order Number
- Customer Name
- Reason for Return
- Supporting Images (if applicable)

Once approved, return instructions will be shared with you.

5. Refund Policy

After the returned product is received and inspected:

Approved refunds will be processed within 5–7 business days.
Refunds will be issued to the original payment method used during purchase.
Processing times may vary depending on your bank or payment provider.

6. Shipping Charges

Original shipping charges are non-refundable.
Return shipping costs may be borne by the customer unless the return is due to our error, defective product, or incorrect item delivery.

7. Order Cancellation

Orders can be cancelled only before they are shipped.

Once an order has been dispatched, cancellation requests cannot be accepted. In such cases, the order will be treated under our return policy.

8. Exchange Policy

We currently offer exchanges for:

Size issues (subject to stock availability)
Damaged or defective products
Incorrect products received

Exchange requests must be submitted within 7 days of delivery.

9. Refund Exceptions

GYMNEST reserves the right to refuse refunds if:

The returned product does not meet our return conditions.
The product shows signs of use, damage caused by the customer, or missing components.
The return request is made outside the eligible return period.